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Return Policies and Warranty Information
We strive to ensure that our products reach you in perfect condition. However in the unlikely event that you are not fully satisfied with one of our products please take a moment to familiarize yourself with our return policies. The policy that applies to your product depends on how you purchased it, so please review the three alternatives below to see which fits your situation.
You purchased a product directly from Factory Entertainment
Products purchased directly from Factory Entertainment may be returned to us for any reason by the original purchaser during the 30 thirty days following receipt from us. This policy covers only product purchased directly by consumers from Factory Entertainment; It does not cover products purchased from any other retailers or resellers, or products purchased on the secondary market. i.e. online auction sites.
WE STRONGLY RECOMMEND THAT YOU OPEN AND FULLY INSPECT ALL PRODUCTS PURCHASED DIRECTLY FROM US IMMEDIATELY UPON RECEIPT TO TAKE ADVANTAGE OF THE RETURN RIGHTS DESCRIBED IN THIS SECTION. NO REQUESTS TO RETURN PRODUCTS WILL BE ENTERTAINED OUTSIDE THE 30 DAY PERIOD.
You must contact us for a Returns Authorization (RA) number prior to returning any product to us. We cannot accept any returns without a valid RA number. See below for instructions on how to obtain an RA number.
Phone:+1 (925) 270-3739 E-Mail: firstname.lastname@example.org
You purchased a Factory Entertainment product from a retailer (physical store or third party website, including eBay Shops and Amazon Marketplace merchants).
If you purchased our product from a retailer other than Factory Entertainment please contact the retailer directly with any replacement and/or refund inquiries.
You must contact the retailer directly with all refund and/or exchange queries. We cannot issue direct refunds or replacements for any of our products sold by retailers for any reason.
If the retailer you purchased the product from is a direct wholesale customer of Factory Entertainment and the product is covered by both our wholesale return/exchange policy and the individual policies of that retailer/vendor we will work with them to resolve your situation.
Due to the limited edition nature of our products, we cannot guarantee that any product can be replaced at the time of return or that damaged specific edition numbers can be replaced with the same number. In that case, a substitution or refund will be offered to the vendor and in turn to you.
You purchased a Factory Entertainment product through an auction or private resale.
If you purchased our product through an auction or private resale, please contact the seller directly with any replacement and/or refund inquiries.
You must contact the seller directly with all refund and/or exchange inquiries. We cannot issue refunds or replacements for any reason for any of our products sold via auction or by resellers who are not wholesale customers of Factory Entertainment.
The return policies described above constitute our limited warranty with respect to the products sold by us, and are in lieu of all other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose
All pre-order deposits are non-refundable, with the following exceptions:
It is your responsibility to inform Factory Entertainment of any changes or adjustments to your billing and shipping details between the date of pre-order and shipment. If we receive any billing or shipping errors while attempting to complete your order, we will attempt to contact you via e-mail and/or phone to update all appropriate records and complete the order. You will then have 10 days from the date we contact you to provide alternative information to complete your order. If we are unable to contact you within 7 days after we become aware of a billing or shipping error or you do not adequately update your records within 10 days after we contact you, or if you state your intention not to take delivery of the item, the pre-order will be canceled and the deposit will be retained by us.
Shipping dates are only an estimate and are subject to change without notice. All updates regarding shipping dates will be sent via e-mail. Factory Entertainment's limited 30 day warranty starts when an item is delivered to you. Pre-orders are non-transferable and may be canceled by us at any time and for any reason, without notice.
Factory Entertainment, Inc. is not affiliated with Factory Entertainment LLC or Factory Entertainment Limited.
© & ™ 2015 Factory Entertainment, Inc. All rights reserved.