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International Shipping
EU/UK Shipments
Due to policy changes in the EU and United Kingdom, all orders shipping to the EU and UK must meet the following criteria:

  • A single item must have a total value of $199.99 or more, not including shipping and handling charges.
  • Multiple items must have a combined product total of $199.99 or more, not including shipping and handling charges AND fit into one single shipping carton.

If you place an order/orders for shipment to the EU and United Kingdom that DOES NOT meet either of these criteria, one of our customer service representatives will reach out to you to discuss available options. If we are unable to reach you within 2 weeks of placing an order, the order will be automatically canceled.

In the event that the order contains a pre-order item, the order will not ship until the pre-order item is in stock. 

All EU and UK orders are subject to our terms and conditions, which can be viewed byclicking here.
I am an international customer, do I have to pay import/customs fees?
  If your order is being delivered to an address outside of the United States you are responsible for any and all applicable duties, taxes and other fees levied by all authorities and their agents/ brokers.

Should anybody attempt to collect any outstanding duties, taxes and/or other fees from Factory Entertainment , because of your failure to pay them, by placing your order you are agreeing to authorize Factory Entertainment to charge your payment card in full for any and all additional duties, taxes and other fees , + a $20 administration fee,  should we receive an invoice for these duties, taxes and other fees in relation to your order.

Do you ship to my country? currently only ships to countries located in the country drop down menu located in the checkout. If your country is not listed in the drop down menu we may not be able to fulfill your order directly. Please contact us for assistance in determining how to obtain the item you're interested in. All orders are shipped from the United States.
What are my payment choices?
  During the checkout process you may choose any of our current payment options. We are pleased to accept payment via the following debit/credit cards, Visa, Master Card, Discover and American Express. We are unable to accept payment by check or money order online. To place an order by check or money order, please call (925) 270-3739. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information. The rates are provided directly from USPS or Fed Ex and determined by the dimensional weight of the shipping carton. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you. All orders are shipped via Fed Ex or USPS.
What is the return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.