If specified on the payment page for the product, a non-refiunable deposit may be required to hold a pre-order. A non-refundable deposit will not be refunded any circumstances, unless the product is canceled by Factory Entertainment, Inc.Single Payment & Payment Plan Details
If you selected the "Single Payment" option when adding an in stock item to your cart, your account will be authorized and charged after your order is placed for that item. If you selected the "Single Payment" option when adding a pre-order item to your cart, your payment method will not be charged at that time, unless a non-refundable deposit is required. You will be charged the balance and will receive a separate email with tracking information for your shipment once the item(s) ships. Expected availability status is located on each product page beneath the price and above the Product Code.
If you selected "Payment Plan" when adding an in stock or pre-order item to your cart, you will be charged the initial installment and any applicable shipping and taxes during checkout. However, if you selected "Payment Plan" when adding a pre-order item to your cart that is not expected to ship within approximately three months from the date of order, you will only be charged the applicable non-refundable deposit during checkout and you will be charged the initial installment and any applicable shipping and taxes approximately three months prior to the expected ship date (please note that actual ship dates may be later than expected ship dates). All remaining installments will be charged monthly after the initial installment until the balance is paid. If a non-refundable deposit was charged at the time of checkout, it will be applied against the final installment. The initial installment is non-refundable in the event of order cancelation, return, or default on future installments.
In stock items on a payment plan will ship once the full balance for the item has been paid in full. Pre-order items on a payment plan will ship once the full balance for the item has been paid in full and once the product arrives in stock. If your order contains both in stock and pre-order items, we will ship the in stock items when the balance is paid in full and the pre-order items will follow in as a separate shipment when they arrive in stock and once the balance is paid in full. The status for the order in your factoryent.com account screens will show as shipped; this only refers to the in stock items.
Any orders which are not paid for in full within 30 days after an initial request for final payment has been sent may be canceled by us, in our sole discretion. In that event, any non-refundable deposit will be forfeited, but any other amounts previously paid on a payment plan will be refunded.
Any date given for pre-order availability is a forecast and may be subject to change.
If there are any issues with your order we will contact you directly.